For certain types of businesses, a mobile application is the main type of communication with the client.
For such types of businesses as bottled water delivery, the mobile application is the most converting and most convenient for customers. After all, this type of product that the client orders all the time – and being on his phone means stable orders from the client. The convenience of the mobile application, not the price of water, affects the customer's decision to use this application. Often, companies choose a website or telegram bot as the main tool for working with customers and accepting orders.
So which is better? Mobile app or telegram bot?
A mobile application for water delivery has many advantages compared to a Telegram bot. Here are the top reasons why an app might be a better choice:
🔹 Ease of use
📱 Intuitive interface – The app has a user-friendly UI/UX that allows you to quickly find the features you need, view orders, and make a purchase in a few clicks.
🗺 Delivery addresses – You can store permanent delivery addresses in the application, which cannot be implemented in the Telegram bot.
🔹 Advanced functionality
💳 Various Payment Methods – The app supports card payments, Google Pay, Apple Pay, and the Telegram bot is often limited to cash or direct transfers only.
🔔 Push Notifications – The user receives a reminder of a repeat order or a notification of the delivery status.
📊 Personal Account – In the app, you can view your order history, set up addresses, and manage subscriptions.
🔹 Speed and reliability
🚀 Stability – The application works autonomously, without depending on Telegram servers, which can lie down or block certain functions.
⏳ Faster access – In the application, everything is at hand, while in the Telegram bot you have to wait for a response after each command.
🔹 Marketing and loyalty
🎁 Loyalty programs – The app may contain bonuses, cashback, or referral programs.
📢 Personalized offers – Through the app, you can send promotions and discounts to exactly those users who regularly order.
But if you want to scale your business, improve UX, and attract more customers, a mobile app is a more profitable and efficient option.